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Auto Parts Cheaper
Family Owned: We've been
selling auto parts for Years. We love what we do and are
committed to adding your family and friends to our community of valued
customers. |
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Other Auto Parts Sites
Faceless Company: Many
sites are owned by one large corporation, with a history of poor
service. Before you buy, please check with a customer complaint site
such as www.ripoffreport.com.
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No or Low Ratings: Many
no longer participate in In the BBB program surveys because they can't match our quality. If they do participate, please click on the BBB logo
to see how they score, then compare to us.
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Consistent High Quality:
Our trained engineers make sure that parts meet our strict quality
standards. We have the best ratings in the industry for quality and low
returns.
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Whatever Part Is Available: Often drop-ship from multiple distributors and warehouses. They ship the cheapest part they can find regardless of quality. |
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Guaranteed Correct Part:
We research each part to make certain it fits your car. Our research
results go directly into our own proprietary parts database, which is
constantly updated for accuracy. We guarantee it!
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Hit-and-Miss Parts Database:
Many use a third-party database to find the right part. These often
have errors - which results in a part that does not fit your car. |
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Honest Shipping Charges: We Charge you what it costs us to ship. No Markups, No surprises and no hidden handling fees.
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Hidden Handling Fees: They charge hidden "handling" fees, and even come back and charge you an additional charge on your credit card after your item has already shipped.
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Restocking Fees for Any Return: They claim to offer "no hassle returns," but then charge a 20%
restocking fee when you attempt to return items. We never charge a restocking fee unless the return is received incomplete or damaged.
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Knowledgeable, USA-Based Support: Our customer service engineers are passionate about cars. During business hours we answer 99%
of inbound calls within a minute.
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Outsourced Support: Many
competitors' websites outsource their call centers to Asia or Eastern
Europe. Customer service reps have no car parts knowledge and refer to
short "scripts" written for them. |
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Availability Reports:
The availability of each part is prominently displayed on our website.
If a part that you need is out of stock, you can opt to be automatically
notified when it comes back in stock. |
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Hit-and-Miss Part Availability:
They often use drop-shippers, so they don't know stock availability in
advance. After you order, you may get an email that says your part is
back-ordered by weeks, or longer. |
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Lowest Return Rates: Despite having the most generous returns policy in the industry, our
returns rate for fit, quality or damage is less than 1%, and continues
to improve each year. |
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Many Returns: Most
returns are due to parts that don't fit or are of inferior quality. Some
competitors consider restocking fees as a major component of their
revenue! They typically average a 10% returns rate. | |