Frequently Asked Questions

Q. What is Auto Parts Cheaper?

A.  We are an internet site that is a division of Conquest Auto Parts LLC, a leading retailer of genuine dealership auto parts since 2006. We are an independent family owned company. We take pride in each and every transaction and personally handle each order.


Q.  How long have you been in business? Where is your company incorporated?

A. We have been in business since 2006 and are incorporated in the state of Texas.


Q. Where are you located?

A. We are located in Houston, TX

Q. I live in Houston; Can I just come by and get a part?

A. Unfortunately we do not have a retail center, only a shipping warehouse, but we will be happy to ship the item to you.

Part Quality and Pricing FAQ

Q. Are your parts genuine?  I’ve noticed other sites selling parts labeled as OEM for about half your price.

A. OEM is a broad term, which is unfortunately used by most aftermarket companies to describe their parts. OEM means Original equipment manufacturer; unfortunately the Chinese have filled the market with cheap Chinese parts calling them OEM, when they are actually of inferior quality. All parts we sell are  genuine parts. These parts are made by the same company who built your car and are of superior quality to any aftermarket items available. These items are more expensive because of the care and safety concerns they are made with. In the auto parts business you get what you pay for, we take quality and safety into account with every item we sell.

Q. How can you sell the same parts for so much less than the dealership?

A.  We buy in bulk; we get a much lower price and pass the savings on to you. We don’t have to pay car salesman, service technicians or anyone else that a dealership does. We are privately owned, we do not have to pay shareholders or dividends, and we keep our overhead to a minimum to keep prices low.


Q. Are your prices negotiable? Do you match prices?

A. Our prices are among the most competitive available, however if you find a lower price at a dealership owned web site, that is available for sale to the general public we will attempt to match the total price. We will attempt match the total price that includes shipping and taxes. We will only match the total shipped price because many sites will lead you in with a low price only to add really high shipping at the end.


Q. Are your parts brand new?

A. Yes all of our parts are brand new and sealed in the manufactures packaging.


Q. I'm looking for a part other that what you have on your site, can you get it for me?

A.  We can only get the parts that are listed on our site; if it is not listed we do not have access to it, but check back often, our inventory changes daily.

Payment Information FAQ

Q. What types of payments do you take?

A.  We Accept Visa, MasterCard, Discover and American Express. We also Accept PayPal and Google checkout payments.

Q. Can I place an order by phone?

A. No Problem, just call us at 281-416-4071 during normal business hours, and we will be happy to place your order over the phone.

Shipping Information FAQ

Q. Why are the shipping options so limited?  I need this overnight or 2day!

A. Due to daily fluctuations in inventory, it is impossible to know if we will have an item in stock at the exact time you place your order.  Although most inventory is replenished within a day, it is impossible to commit to an express delivery time.  Even a one day fluctuation can mean your shipment could arrive up to 2 days later than promised if we offered 1 or 2 day delivery. Unfortunately if you need it sooner we may not be your best option.

Q. When will my item ship?

A. Each item has the time listed that it takes before the item ships out. You can find this right below the price of the item. Please check this time for each item as it may vary.


Q.  If i order multiple items will they ship together?  Will I be charged for each package?

A. We combine shipping charges. We add the weight of all your items together and charge you as if it is one box. Although the items my ship separately you are only charged for one box. We strive to package items together, however due to size variations; items may ship separately using separate tracking numbers and may arrive on different days.


Q. It has been a little while and I have not received a tracking number.

A.   Once the package has been shipped, you will automatically receive an email with the tracking
 number. If you do not receive any email from us, please contact us by email by using the form at the bottom of this page. Please be sure to check the email address associated with your order, and check the spam or junk mail folders. Once you receive your order confirmation it is normal not to hear from us for a few days, but once your order ships you will get a tracking number by email.


Q.  Do you ship to PO boxes?

A.  Yes USPS as a shipping option. If this option appears in the shipping calculator, your item qualifies for priority mail, these items can ship to a PO box via Priority mail.


Q. Do you ship to APO/ AP/FPO Addresses?

A. Yes We ship to APO and FPO addresses, only on items that weigh less than 4 pounds. Larger Items must be shipped to a regular USA street address.


Q. I accidentally put my wrong address and it has already shipped, what can I do?

A.  Please ensure your address is correct when checking out including zip code.  If you notice an error after order is placed  please contact us right away, if the item has not shipped we can correct the address for you.  if package is returned to us because buyer provided a wrong or undeliverable address; buyer is responsible for re-shipping charge. We are not responsible if buyer does not update shipping information.


Q. I am outside the USA, Will you ship to me?

A. Yes! You will need to set up a bongo account, and get your US Address. you can find more
info at the following link: http://www.autopartscheaper.com/help_answer.asp?ID=12#24

In the event the item is shipped back to us because the buyer refused the package or the item was undeliverable because of the buyer's default, the buyer must forfeit the original shipping charge.

 International buyers are responsible for all Brokerage Fees and Duty/Import tax, these fees are not included in the total amount of the sale.

Damaged lost or incorrect items

Customer satisfaction is our highest priority. If you are unsatisfied with your product or service, please feel
 free to contact us at (281) 416-4071 or email us by using the form at the bottom of this page so we can address your needs.

Instructions FAQ

Q. Do your items come with instructions?

A. Most of our products are designed to be installed by professionals and  do not come with instructions, professional installation is highly recommended. . We are not professional mechanics and we only offer limited technical assistance at this time. We cannot offer advice on installation or modification unless we are 100% sure about the answer; however we will do our best to offer you suggestions on how to resolve any issues you might experience. We highly recommended professional install for all items. We post all of the information the manufacturer provides us for your convenience. On some occasions, we might contact the manufacturer for additional information to help you with the products. We will do our best to help you with whatever issues you may have.

Warranty FAQ

Q. Do your items include any warranties?

A. 1 Year Warranty All of our products are covered by a 1 year Warranty, our warranty covers any and all manufacturer defects under normal use and service, but not including wear and tear. We will replace the parts free of charge for any reason not caused by collision or installation, other human intervention, incorrect application, modifications, use of the products outside the context of its normal, customary, and intended operating conditions (including without limitation, any form of commercial, fleet, rental or off-road use), or physical damage for as long as the purchaser owns the vehicle in which the part was originally installed.  Warranty Is non transferable and is only valid for the VIN number of the vehicle in which it was purchased for. Warranty does not transfer to new owner of item purchased or vehicle purchased with the item installed.

Q. How do obtain a replacement under warranty?

A.  Contact Us at 281-416-4071 with your order number, the items that are defective and the problems you are experiencing. We will attempt to resolve your issue by phone; if it cannot be solved we will provide specific instructions on how to obtain warranty replacement at no charge to you within the 1 year warranty period.

Return FAQ

Q. What is your return policy?

A. We have a very open, no hassle return policy with these exceptions.

The following parts are not returnable:

Steering Wheels, Window Switches, GEM or LCM modules, Speakers, Fuel parts, Emissions parts or any electronic module or Control.

Any part returned without the original packaging will not be accepted. We do not need box the part came over packaged in. But the return must include the small part box, or part packaging with the brand name and part number clearly visible and undamaged.  Parts returned without the packaging will be sent back at the customer's expense. When you receive a part, please save the package if you intend to return it or better yet, do not open it.

Any part missing screws, washers, or other hardware, cannot be accepted for return. The product will be inspected upon receipt of the return and if anything is missing, a restocking fee may be charged, or the item may not be accepted for return.

Any part that has been installed, and then uninstalled for any reason cannot be accepted for a return. We ask that you be honest and do not try to return an installed part. As we will send it back to you at your expense. All of our parts are brand new; we do not sell reconditioned or used parts unless noted as part of sale.

20% Restocking Fee on damaged or incomplete returns.

Any part returned with damaged packaging or if the item is not in new condition, will be charged a 20% restocking fee.

Please remember that all parts that come back must be resold in new condition to customers like yourself. We need to remain honest to our customers about the products that we sell.

Return Authorization Number

Contact us within 15 days from the date of invoice, either by E-Mail or Phone with your order number, the items you wish to return, and the reason/s for the return. We will reply with a RA number in a timely manner.

If you do not contact us for an RA#, we will not accept your return.

When returning the part, make certain all hardware and packaging is present. Items missing screws, washers, or other hardware cannot be accepted.

Remember that the item must be in new, unused condition.

Packaging must be good condition with legible part numbers.

Once the item is Attached, Bolted on, connected or plugged in in any way it is considered used and is not returnable. Avoid writing address information on the box. Use a Prepaid return Label.

Return Shipping must be prepaid; we do not Accept COD or Freight Collect shipments.

Our Address

Conquest Auto Parts

15255 Gulf Freeway

STE 102-E

Houston TX 77034

You can Also reach us by phone at 281-416-4071


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