| Return Policy
We have a very open, no hassle return policy with these exceptions.
The following parts are not returnable:
Steering Wheels, Window Switches, GEM or LCM modules, Speakers, Fuel parts, Emissions parts or any electronic module or Control.
Any
part returned without the original packaging will not be accepted. We do not need box the part came over packaged in. But the return must include the small part box, or part packaging with the brand name and part
number clearly visible and undamaged. Parts returned without the packaging will be sent back at
the customer's expense. When you receive a part, please save the
package if you intend to return it or better yet, do not open it.
Any
part missing screws, washers, or other hardware, cannot be accepted for
return. The product will be inspected upon receipt of the return and if
anything is missing, a restocking fee may be charged, or the item may
not be accepted for return.
Any
part that has been installed, and then uninstalled for any reason
cannot be accepted for a return. We ask that you be honest and do not
try to return an installed part. As we will send it back to you at your
expense. All of our parts are brand new, we do not sell reconditioned
or used parts unless noted as part of sale.
20% Restocking Fee on damaged or incomplete returns.
Any part returned with damaged packaging or if the item is not in new condition, will be charged a 20% restocking fee.
Please remember
that all parts that come back, must be resold in new condition to
customers like yourself. We need to remain honest to our customers
about the products that we sell.
Return Authorization Number
Contact us
within 15 days from the date of invoice, either by E-Mail or Phone with
your order number, the items you wish to return, and the reason/s for
the return. We will reply with a RA number in a timely manner.
If you do not contact us for an RA#, we will not accept your return.
When returning
the part, make certain all hardware and packaging is present. Items
missing screws, washers, or other hardware cannot be accepted.
Remember that the item must be in new, unused condition.
Packaging must be good condition with legible part numbers.
Once
the item is Attached, Bolted on, connected or plugged in in any way it
is considered used and is not returnable. Avoid writing address
information on the box. Use a Prepaid return Label.
Return Shipping must be prepaid, we do not Accept COD or Freight Collect shipments.
Our Address Conquest Auto Parts 15255 Gulf Freeway STE 102-E
Houston TX 77034 We will be happy to handle any warranty replacements for items ordered from us. The entire item and all attachments/hardware will have to be shipped to us for inspection and exchange.
The warranty does not cover improper installation, misuse or abuse.
Thank you. |